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Conflict Management

Recognizing Patterns in Behavior/Communication

Discuss: Identifying Patterns

Discussion Prompt: How do patterns impact conflict management?

Consider personal examples from your surroundings (classes, coffee shops, video games, work, TV, movies, etc.). What patterns can you recognize? How does knowing this enhance/diminish effective management of the conflict?

Watch:

Dare to Disagree – Margaret Heffernan https://www.ted.com/talks/margaret_heffernan_dare_to_disagree/up-next

The beauty of conflict – Clair Canfield https://www.youtube.com/watch?v=55n9pH_A0O8

Supplemental (not required to read/watch):

Conflict is a place of possibility – Dana Caspersen https://www.youtube.com/watch?v=WfQeH3092Sc

What productive conflict can offer a workplace – Jess Kutch https://www.ted.com/talks/jess_kutch_what_productive_conflict_can_offer_a_workplace/up-next

Perceptions & Attributions in Conflict https://idaho.pressbooks.pub/makingconflictsuckless/chapter/perceptions-attributions-and-interpretations-in-conflict/

Improving Your Perceptions & the DIVE Method https://idaho.pressbooks.pub/makingconflictsuckless/chapter/improving-your-perceptions/

ASSIGNMENT STEPS:

– Respond to prompt (*see discussion prompt above) – This should be at least 2 paragraphs, about a page double-spaced (approx. 300 words). – Include at least 2  direct references from the lectures/readings/viewings in this module. This should be a quote or concept which you incorporate in your response.

To cite, please provide the author’s name, title of the reference (and page number if applicable) directly after the quote or concept in your response: e.g., “…conflict is one of the ‘engines of evolution’ that allows us to learn, progress, and grow.” (Neil Katz & Kevin McNulty, Conflict Resolution, p. 1). For videos, simply include the name of speaker and the video title after the quote: e.g. “There is a difference between knowing the path and walking the path.” (Morpheus, The Matrix). For lectures, simply include the lecture title and power point slide number: e.g. “The additional information you obtain from finding patterns is why you go seeking patterns.” (Lecture, M3: Analyzing Conflict part 2, slide 16).

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